DISH wins J.D. Power award for in-home service technicians for the second year in a row
Green Bay, WI – As a regional service provider for Dish, WeConnect shares in being awarded the J.D. Power award for in-home service technicians. In the J.D. Power 2019 U.S. Telecom In-Home Service Technician Study, DISH achieved the highest score in all six study factors:
- Quality of work
- Timeliness of completing work
- Knowledge of technician
- Courtesy of technician
- Professionalism of technician
- Scheduling an appointment
J.D. Power noted that “The brands that are most effectively managing the in-home service customer experience are communicating in advance with customers across multiple communications platforms. They make it easy to request service, accurately project the technician arrival time and follow up to address outstanding issues.”
Erik Carlson, CEO for DISH, said: “This accomplishment is evidence of our collective continued dedication and relentless focus on providing a strong customer experience.”
WeConnect prides ourselves in the customer service that our Home Entertainment Specialists provide every day to our customers. We want to do it right the first time and make sure that our customers are happy with the service we provide. As a company, we always want to have a high standard of satisfaction and reliability.
“We look forward to continuing to grow as part of the DISH family,” said Brad Libby, CEO for WeConnect.